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HR: How Is Artificial Intelligence affecting HR?
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How Is Artificial Intelligence affecting HR?

By Betsy Taylor

BT 201702 HR 05As technology continues to advance rapidly and machines are replacing manual work, it has become a concern that people will soon be replaced by Artificial Intelligence (AI). On one hand, artificial intelligence is expected to bring tremendous efficiency in the workplace by increasing the speed of work and operational functions while on the other hand, it has created concern across the organizations. Managers are worried that in future all the employees in an organization will be replaced by artifical intelligence no matter what position an employee holds. Not only this, artificial intelligence will also change the face of Human Resource in organizations so it is essential to know how artificial intelligence is affecting HR.

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However, it is believed that with implementation of artificial intelligence, Human Resource will be more focused towards value-adding activities instead of repetitive tasks that can be performed by robots. On the other hands managers will be spending more time to focus on analytical work and critical thinking to come up with better solutions. Therefore, corporations should keep in mind how artificial intelligence is affecting HR in order to make future plans for the business. By incorporating artificial intelligence in the business and aligning it with operations along with human resource, businesses can increase their productivity and efficiency by several notches. Therefore, instead of saying that artificial intelligence will replace human skills, it should be said that there will be a shift in the business world. Responsibilities will be divided among human and robots to get things done as fast and as efficiently as possible.

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Challenge lies with managers who have a responsibility to adapt to new technology and intregate it into business processes so that employees also adapt to the change. Businesses exploit the available opportunities such as new technology to gain competitive edge among the competitors. This need of businesses to gain competitive advantage remains consistent with or without artificial intelligence.


However, businesses will require a change in management process in order to make the human workforce work together with the digital workforce. This process will require focus on training and educating the human workforce to work in collaboration with artificial intelligence and to minimize the risks of this shift. Managers need to be careful while recruiting talent with new skills so that the transition phase is smooth and there is no lack of resources while fully integrating the environment.


The actual strength of a business will lie in integrating human and artificial intelligence. The skills of both should be used to gain maximum advantage. It is essential to use the best of human skills such as critical thinking and analysis, and the best of technology for enhancing efficiency and speed. A combination of human workforce and digital workforce will be beenficial for businesses as the best resource could be used to produce best results. Therefore, this is how artificial intelligence is affecting HR. However, requirement will be different for every function in every industry. The combination needs to be specified and defined in order to avoid issues. Human will always be the backbone of operating machines and robots and to fulfill the tasks that they have been created for.

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How artificial intelligence is affecting HR can be determined from the following predictions:


- Hidden issues can be identified by artificial intelligence
You are able to get hidden information through artificial intelligence. Whether it is the reason why employees are not efficient or why managers are unable to achieve the targets, you will not need a spy anymore to get that information.


- Artificial intelligence will help to measure turnover rate
It can help organizations to predict turnovers by keeping a check over employee performance. As employee engagement and performance decreases, chances of turnover increases. Therefore, artificial intelligence allows managers to measure attrition.


- It will provide business insights
Imagine how effective it would be if a system provides you with real insights of the business. Insights could be about business performance, employee engagement and interaction, or business challenges.

- Managers will be more empowered
Artificial intelligence will enable line-managers to become their HR-partners and they will be given access to important information which was previously not available to them.


- More data will enable businesses to take better decisions
It is a fact that if managers get accurate, real-time information then they will perform better as managers. Better information leads to better leaders who are able to make right decisions at the right time. They will be more successful in interacting with business partners as they will be aware of the complete picture.


- Leaders will identify challenges more effectively
Artificial intelligence will enable businesses to identify challenges more accurately. While getting information from all the business systems, artificial intelligence will further make it easier for managers by surfacing challenges. This will be done via emails and project management systems.


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