Home  Contact Us
  Follow Us On:
 
Search:
Advertising Advertising Free Newsletter Free E-Newsletter
NEWS

Post bureau calls for resolution of dispute between delivery companies
Published on: 2017-06-05
Share to
User Rating: / 0
PoorBest 

032The shutdown of data sharing and connection between SF Express and Cainiao Network Technology since Thursday has hindered parcel tracking via Tmall and Taobao, the largest e-commerce platforms. It has also affected shipments of fresh produce including cherries, lychees and mangos, the State Post Bureau said.


"After coordination with both parties, the bureau has urged companies to put aside disputes to prevent negative social impacts. Firms should embrace 'big picture-thinking' and maintain market order and protect consumer rights," a statement issued by the bureau late Thursday said.


The conflict between SF and Cainiao emerged on Thursday when Taobao users were not able to track parcel information if they chose SF to do the delivery.


033Cainiao, a courier aggregator financially backed by Alibaba, said SF had rejected Cainiao's proposal to provide more comprehensive logistics data to detect counterfeit shipments, and unilaterally terminated data sharing from its self-pickup outlet service on Thursday.


SF responded that such a request went beyond normal business purposes and might breach customer privacy. It added that Cainiao first removed SF from Taobao's inherent logistics inquiry system, but all packages handled by SF can still be tracked using its own platforms.


Shenzhen-based SF is the nation's top courier by market value, while Cainiao assembles a network of delivery firms including SF and operates a data platform that enables speedier and more efficient service by letting couriers bundle deliveries in the same area.

Comments (0)Add Comment

Write comment

security code
Write the displayed characters


busy
    Subscription    |     Advertising    |     Contact Us    |
Address: Magnetic Plaza, Building A4, 6th Floor, Binshui Xi Dao.
Nankai District. 300381 TIANJIN. PR CHINA
Tel: +86 22 23917700
E-mail: webmaster@businesstianjin.com
Copyright 2024 BusinessTianjin.com. All rights reserved.