Chinese bullet train lovers who buy their tickets online can finally decide between a window or aisle seat.
Such simple but important decisions, which have been open to travelers in the West for years, have officially come to China’s high-speed railroad with the launch of a feature that allows for seat selection when booking online. The move comes as the rail operator, China Railway Corp. (CRC), tries to become more customer-friendly as it breaks from its history as a government entity.
The new service, which began on Thursday, will allow passengers to select seats from a map that pops up during the booking process. If no seat is available, an automatic distribution system kicks in. A notice on the operator’s website detailed the booking process.
Unlike airlines, which are more market-oriented due to competition, trains in China were until recently operated by a government monopoly. But under new reforms, the operator has been forced to be more responsible for its own finances, and be more consumer-focused. Since then, CRC has been trying to make life more convenient for travelers, and now offers a number of services online.
The new online seat-selection service answers years of yearning from consumers, especially those traveling with families, who complained they could not sit together due to the inflexible ticket booking system.
Still, the new service was limited to types of seats, but not specific rows, which means that passengers still can’t select exact positions. In addition, the new service is limited to high-speed trains, and has yet to be rolled out on the conventional railways that remain a common form of transportation for many.
Chinese bullet train lovers who buy their tickets online can finally decide between a window or aisle seat.
Unlike airlines, which are more market-oriented due to competition, trains in China were until recently operated by a government monopoly. But under new reforms, the operator has been forced to be more responsible for its own finances, and be more consumer-focused. Since then, CRC has been trying to make life more convenient for travelers, and now offers a number of services online.
Still, the new service was limited to types of seats, but not specific rows, which means that passengers still can’t select exact positions. In addition, the new service is limited to high-speed trains, and has yet to be rolled out on the conventional railways that remain a common form of transportation for many.
