Home  Contact Us
  Follow Us On:
 
Search:
Advertising Advertising Free Newsletter Free E-Newsletter
NEWS

Didi adds an ALARM button and itinerary sharing
Published on: 2018-09-07
Share to
User Rating: / 0
PoorBest 

Didi Launches Safety Rectification Plan Suspending Late Night Ride hailing Services for 7 DaysDidi Launches Safety Rectification Plan, Suspending Late-Night Ride-hailing Services for 7 Days

Didi Chuxing will halt most late-night ride services for a week, starting from Saturday, as the ride-hailing operator launches a major software upgrade in a bid to step up security for passengers following two murder cases implicating Didi Hitch drivers in the past three months.
 

The services for booking and hailing cars between 11pm and 5am will be suspended from Saturday until September 15.

Didi will step up background checks and facial recognition protocol on its drivers after two passengers were killedDidi will step up background checks and facial recognition protocol on its drivers after two passengers were killed

Didi also plans to increase its customer service personnel to 8,000 workers by the end of this year from the current 5,000. It said its current customer service team can hardly handle the daily 2.12 million customer calls. About 1.5 million of the complaints have to be handled by artificial intelligence-enabled chatbots while the staff deal with the remaining.

DiDi safety centerDiDi safety center

The ride-hailing giant will also roll out some safety functions, including adding a "safety center" to the Didi passenger app offering a one-click “Call Police” button and itinerary sharing.

Didi Chuxing upgrades panic button and adds audio recording after riders killedDidi Chuxing upgrades panic button and adds audio recording after riders killed

Didi will allow riders and drivers to link directly with the police call center in case of emergency. A trial operation of its on-route audio recording function on Express and Premier services will also be introduced.
 

Its drivers will be required to go through a safety knowledge test every day from September 13, before they start picking up passengers through the platform.

Comments (0)Add Comment

Write comment

security code
Write the displayed characters


busy
    Subscription    |     Advertising    |     Contact Us    |
Address: Magnetic Plaza, Building A4, 6th Floor, Binshui Xi Dao.
Nankai District. 300381 TIANJIN. PR CHINA
Tel: +86 22 23917700
E-mail: webmaster@businesstianjin.com
Copyright 2018 BusinessTianjin.com. All rights reserved.