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E-tickets are available at All High-speed Railway Stations
Published on: 2020-04-29
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eticket 2A staff is helping a passenger to buy the E-ticket

All high-speed and intercity railway stations on the Chinese mainland will allow passengers to use electronic tickets, the country's top railway operator said on Tuesday.

eticketWith the adoption of e-ticket service on the high-speed line linking Lanzhou of Gansu province and Urumqi of the Xinjiang Uygur autonomous region on Wednesday, all 1,075 high-speed stations will allow passengers to check in without a paper ticket, said the China State Railway Group.

e ticket 4When entering the station and checking in, passengers need only swipe an identification card - a second-generation ID card for Chinese mainland residents, a permanent residence permit for foreign "green card" holders, or a mainland residence permit or travel permit for Hong Kong, Macao and Taiwan residents- at the self-service counters. Foreigners with passport need to check in through the mannual channel.
 

Those whose ID cannot be read by the machines will be able to check in through the manual channel.

A couple from Luohe Central Chinas Henan province show their e tickets of trains from Wuhan to homeA couple from Luohe, Central China's Henan province show their e-tickets receipts of trains from Wuhan to home

全面取消纸质车票!电子车票在全国推行

4月29日,兰州至乌鲁木齐高铁将全线实施电子客票。至此,全国铁路开通电子客票的车站达到1075个,内地高铁和城际铁路实现了电子客票全覆盖。
 

实行电子客票后,旅客在购票、进站乘车、退改签等环节将发生一些变化,主要体现在:
 

购票环节

旅客通过铁路12306网站(含手机客户端,下同)购票时,可自行打印或下载购票信息单;旅客通过车站窗口、自动售票机购票时,可收到铁路部门提供的购票信息单。购票信息单仅作为信息提示,不作为乘车凭证。
 

进出站环节

旅客持中华人民共和国居民身份证、外国人永久居留身份证、港澳台居民居住证、港澳居民来往内地通行证、台湾居民来往大陆通行证等可自动识读证件时,可凭购票时使用的乘车人有效身份证件原件,通过自助闸机完成实名制验证、进出站检票手续;旅客持户口本等不可自动识读证件时,可凭购票时使用的乘车人有效身份证件原件,通过人工通道完成实名制验证、进出站检票手续。
 

乘车环节

旅客须按购票信息单显示的车厢号和座位号就座。遇列车工作人员查验车票时,旅客应出示购票时使用的有效身份证件原件。
 

退票、改签时

旅客如需退票、改签,使用电子支付方式购票且未领取报销凭证的,可直接在铁路12306网站办理;如已领取报销凭证或使用现金购买电子客票,也可先行在网上办理退票,再于180天内到任一车站完成退款等相关手续,一并交回报销凭证。
 

需要报销凭证时

旅客如需报销凭证,可于开车前或乘车日期之日起30日内,凭购票时使用的有效身份证件原件,到车站售票窗口(含自动售取票机、代售点窗口)打印;超过30日的,旅客可联系铁路12306客服中心办理。

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