Passenger anger at taxi drivers bargaining over night-time fares at Beijing Capital International Airport led to the city's transport authority to issue a new regulation on Thursday on handling complaints against cabbies.

 

Drivers operating at the airport late at night have also forced passengers to share a cab, despite campaigns by transport authorities to improve taxi services, according to a number of passengers.

 

In the regulation that took effect on Thursday, the Beijing Municipal Commission of Transport states that commuters can use letters, e-mails or phone calls to file complaints about taxi services.

 

The regulation also states that the party receiving the complaints, including taxi companies or transport authorities, must respond within 15 days.

 

A taxi company could be fined as much as 28,000 yuan ($4,540) if the number of complaints filed by passengers against its drivers in six months is three times, or higher than the average.

 

Beijing Capital International Airport is the world's second-largest airport based on yearly passenger throughput, with some 80 million individual trips in 2012.

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