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All-around Service is Key to Meeting Chinese Needs Abroad
Published on: 2014-12-24
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alt HNA Tourism Group made an interesting observation on its cruise ship Henna: While Western cruise-ship customers love lying on the deck taking in the sun; many Chinese travellers follow a decidedly Chinese pursuit and gather to play mah-jong below deck.


 
So the company has prepared mah-jong sets on the ship in case people ask for them. "With more Chinese tourists travelling abroad, we have to respect their special demands," the company says.


 
Henna is the first cruise ship owned by a Chinese company, and so far it has sailed relatively short distances, between Sanya and Vietnam, Tianjin and Japan, Shanghai and Taiwan and Haikou and Vietnam.


 
Established in Beijing in 2007, HNA Tourism operates in more than 20 countries in Europe, America and Asia, serving around 1.6 million tourists last year.


 
Under the tutelage of its parent company HNA Group, which operates air transportation, real estate, retail, financial services, tourism and logistics, HNA Tourism has quickly grown into a tourism service conglomerate operating airlines, cruises, financing platforms and hotels.
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