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Xi'an Subway Under Fire after Rough Treatment of Woman Passenger
Published on: 2021-09-03
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The rough removal of a woman from a train in Xian, and a statement from the local metro that seemed to muddle the truth, sparked fury in China on Tuesday.
 

The viral video from the capital of Shaanxi province in northwest China showed a woman arguing with a security guard. After a moment, the guard lunged at the woman, grabbed her, sharply pulled her off the bench and then dragged her off the train.
 

During the scuffle, the woman’s clothes were torn, and her personal belongings were scattered all over the ground.
 

After the public expressed concern about the incident, Xian Metro responded by saying the woman had a conflict with a different person on board. The statement said they had been hurling insults at one another and causing physical disturbances to other passengers.
 

“When our train safety conductors found out, they mediated but it was ineffective,” the notice said. “To maintain order, security and other passengers removed the passenger from the train after it arrived at Dayanta station.”
 

“The passenger reacted vehemently and refused to get off the train. In order to maintain security, the staff called the police for assistance,” the notice said. “After the passenger reached her destination, she left on her own.”
 

The apparent differences between the official statement and the video angered the public.
 

“At the beginning, it was just a problem of that security guard, but after Xian Metro responded, you find the whole system is problematic,” one person said on Weibo. “You don’t see any investigation, reflections or an apology to the woman.”
 

This person suggested that the security guard should have monitored the woman until she was calm enough to leave on her own instead of harming the woman.
 

In a statement, police said that the two passengers who argued in the subway disrupted public order but would not be punished. The security guard involved will be suspended by the metro company and investigated for misconduct, CCTV reported. The Xian Commission for Discipline Inspection announced the metro operator needed to improve their staff training and supervision and issued warnings to three senior managers.
 

西安地铁女子被保安拖下车
西安通报:保安拽女乘客不构成违法

8月30日“地铁保安拖拽女乘客”发生后,西安市高度重视,迅速成立由市纪委、市公安局组成的调查组,现将有关调查和处理情况通报如下:
 

西安市公安局通报:8月30日16时55分,郭某(女)乘地铁三号线行至青龙寺站时,因其接打电话声音较大,对面乘客陈某提醒其注意言行,随即两人发生口角,并引发轻微肢体冲突。期间,地铁公司保安员陈某某到场制止双方冲突,并要求两人下车进行处理,郭某拒绝下车。因郭某持续大声吵闹,影响了地铁公共秩序,在车辆到达大雁塔站后,保安员陈某某强行拉拽郭某下车,造成郭某部分身体暴露。随后,郭某再次返回车厢,自行整理好衣服,未再与他人发生争执,于18时05分从丈八北路站自行离开。
 

经查,郭某在地铁车厢内大声吵闹,并与乘客陈某有轻微肢体冲突,扰乱地铁公共秩序;保安员陈某某在处置突发事件过程中不冷静,方法简单粗暴,存在拖拽行为,造成恶劣影响。
 

根据目前调查掌握证据,乘客郭某、陈某扰乱地铁公共秩序的行为,情节轻微,依据《中华人民共和国治安管理处罚法》第十九条第(一)项之规定,对郭某、陈某不予治安处罚,由公安机关给予批评教育;保安员陈某某工作方法简单粗暴,但尚不构成违法犯罪,责令其所属保安公司对其予以停职并依规调查处理;根据《保安服务管理条例》等有关规定,公安机关对保安公司岗位责任制度、保安员管理制度落实不到位等问题责令限期整改,市地铁运营分公司依据合同约定做进一步处理。
 

西安市纪委监委通报:经西安市纪委监委调查,西安市轨道交通集团及其运营分公司在工作中服务群众意识不强;对相关人员教育培训不经常,日常监管存在漏洞,保安人员履行职责不文明不规范;事件发生后调查核实情况不深入不全面,工作作风不严不实,反思反省不深刻。给予西安市轨道交通集团及其运营分公司3名相关负责人党内警告处分,1名相关负责人调离工作岗位,2名相关负责人诫勉谈话,1名相关负责人谈话提醒。

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