Universal Studio Beijing has been facing increasing criticism over service and hygiene issues from some Chinese consumers in recent days.
A tourism blogger posted a video online on Wednesday, pointing to a slew of serious hygiene and safety issues of the Universal Studio Beijing Grand Hotel. In the video, the blogger stayed in the Kung Fu Panda-themed hotel room - which charges around 2,800 yuan a night - for one night, and his friends checked in the same room the next day.
The blogger used a special night writer pen to mark glasses, cups, towels, pillow cases, bathrobe and close stool in the room. The marks only appear in special lights and could be easily washed away. But the next day, his friends could still identify most of the marks on the items, which indicated that the hotel did not either replace or clean them for new guests.
The blogger also claimed that his room card, which cannot swipe into his room, yet could swipe in the elevator to access to each floor of the hotel, posing safety risks. The blogger claimed he has kept non-stop video recordings as evidence.
As the video went viral, some netizens said that they are disappointed in the theme park. "The theme park just opened, but how dare! Its service quality, in contrast to the fees it charges, is so low," a netizen commented.
