Universal Beijing Resort's roller coaster, the Decepticoaster, broke down on Tuesday afternoon leaving the train suspended on the rail for about 10 minutes.
A guest involved in the accident surnamed Lin called on the resort to pay more attention to safety issues on the rides.
Lin rode the roller coaster at about 1 pm on Tuesday with about 30 other guests on the train. She said the train stopped in the air when it went through about half of the ride.
"We thought the train would accelerate as there was a down slope in front. But the train stayed absolutely still after a few minutes so we started to suspect that there was a malfunction," Lin said.
Then, two employees from the resort walked up to the train through a maintenance ladder beside the rail. They told the guests that the train would start soon.
But later, another working crew walked up to the rail and told the guests on the train that the ride broke down and they would have to take them out of the train.
The staff unlocked the safety belts on guests and guided them down an escape ladder. The resort compensated the visitors with a daily fast pass ticket, according to Lin.