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Rat leaps onto table in 5-star city hotel
Published on: 2022-01-07
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A customer started screaming in the lobby bar of the luxury PuLi Hotel and Spa in Shanghai when a rat leaped up onto a table plate during a coffee break, a netizen reported.
 

The rodent had previously run out of the nearby dining area three times, the netizen said.
 

No staff apologized for the incident but simply asked the customer to switch seats and then rushed to resolve the situation.
 

"Is this the kind of attitude a five-star hotel should have in handling the incident during the worrying hygiene conditions of COVID-19?" the netizen asked. "I'm afraid that a negative comment has been given lightly."
 

The hotel responded by saying that, following the incident, it conducted an internal investigation and contacted a pest control company. It also said it would retrain staff in responding to such emergencies.
 

It added it would apologize to the guest and investigate the cause of the problem.
 

五星级酒店有老鼠跳上餐桌

1月4日晚,网友发微博称,当晚和朋友在上海市静安区五星级酒店璞丽酒店吧台聊天时,发现一只个头不小的老鼠出没两三次,最后竟然直接爬上餐盘,食客吓得惊慌尖叫。
 

该网友称,现场的酒店工作人员无人对此事道歉,只是请他们调换座位便匆忙了事。网友称当时表示害怕想离开时,服务员却说,那你们走吧,两杯咖啡就当送你们了。
 

该网友质疑,这是一个五星级酒店应有的作为吗?
 

事件曝光后,酒店方表示,发生该事件后,酒店已进行内部调查,并联系第三方病虫害管制公司,同时将重新培训一线员工,对突发事件的反应机制,并对当事消费者致歉。

1月5日,静安区市场监管局回复澎湃新闻记者,接上海璞丽酒店涉及老鼠情况的相关舆情后,静安市场监管局迅速采取行动,立即联合区爱卫办等相关部门前往涉事门店开展调查。

执法人员现场查见涉事酒店一楼大堂吧区域已停止经营活动,即对酒店餐饮加工场所进行全面检查,未查见鼠粪残留。检查人员约谈酒店方负责人,责令其开展全面消杀,并要求其严格落实食品安全主体责任,对涉及区域范围内的食品进行销毁,餐用具进行消毒,切实加强员工食品安全知识的培训教育,落实整改措施,经联合检查组现场评估合格后方可继续从事一楼大堂吧的经营活动。

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